Chargeback Management

Become A Merchant

What is a Chargeback?

A chargeback occurs when a customer contacts a credit card Issuing Bank to initiate a refund for a purchase they made on their credit card. Generally these disputes are the result of a customer being dissatisfied with their purchase, a customer not having authorized the transaction or a customer reporting a fraudulent transaction. An unauthorized transaction could be a result of a duplicate processing, misunderstanding of the price, deposit, return or refund policies between the customer and the merchant.

Preventing and Reducing Chargebacks

The customer may or may not have contacted the merchant about remedying this situation ahead of time. They could even be completely wrong. However, responsibility falls to the seller to ensure that the transaction goes smoothly and the customer is satisfied. A failure somewhere within the fulfillment process, including at the customer service level, can lead to a chargeback.

Preventing Chargebacks

The best way to deal with any chargeback is to prevent it from happening in the first place. The following suggestions may be used by most businesses to help reduce their chargeback potential.

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